Privacy Policy
English information version · Last reviewed 12 September 2026
1. Overview
Soah Physical Therapy Clinic in Hat Yai (“we”) recognises the importance of protecting personal information and health-related information provided by patients, website visitors and people who contact the clinic. This policy describes how information is handled in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (PDPA).
2. Information we may collect
Information you provide directly may include your name, telephone number, LINE ID or social-media contact, and health or symptom information you choose to share when asking about physical therapy. The website may also collect non-identifying usage analytics such as visited pages, session duration and button interactions.
3. Why we use information
Information may be used to respond to enquiries, coordinate appointments, provide preliminary service information, support physical therapy service administration, and improve website reliability and usability. We use information only for relevant purposes and applicable legal bases.
4. Retention
Personal information may be retained for up to 5 years from the most recent contact, or for another period required by applicable healthcare or legal record-keeping obligations. When retention is no longer required, information should be deleted, destroyed or de-identified as appropriate.
5. Access to information
Access is limited to relevant clinic personnel, licensed physiotherapists and authorised system administrators who need the information for legitimate clinic operations. We do not sell personal information. Disclosure may occur where consent is provided or where required by law.
6. Security
Reasonable safeguards are used, including HTTPS, access controls and system security configuration. No online system can guarantee absolute security, so users should avoid sending unnecessary sensitive information through open communication channels.
7. Your rights
Subject to the PDPA and applicable exceptions, you may have rights to withdraw consent, request access or a copy, correct inaccurate information, request restriction or deletion, and submit a complaint to the competent data-protection authority.
8. Contact for privacy requests
To request access, correction, deletion or other privacy rights, contact Soah Physical Therapy Clinic using the official contact details below. We may need to verify identity before acting on a request.
Official contact
If there is any difference in interpretation between this English information version and the Thai legal text, the Thai version should be used for local legal interpretation.